FAQS

General

Q1: Where do you ship from?

A: We ship from multiple warehouses located in the United States, Europe, the Middle East, and China. Your order will be dispatched from the nearest warehouse based on your shipping address to ensure the fastest delivery.

Q2: How long does delivery take?

A: If your shipping address is within the same country as the warehouse we ship from, delivery usually takes 2–7 business days.

For other countries, it typically takes 5–10 business days.

Q3: Do you ship internationally?

A: Yes, we offer international shipping to most countries. Shipping times and fees may vary based on your location.

Q4: How can I track my order?

A: Once your order ships, you’ll receive an email with a tracking number and link. You can monitor your package in real time.

Q5: What should I do if my package is lost or delayed? can I track my order?

A: If your tracking shows no updates or your package seems lost, contact our support team—we’ll make it right.

LumiHeal Pro

Q1: What's the difference between LumiHeal Pro and Scalp 3

A: LumiHeal Pro (Scalp 3L) is designed with FDA-approved laser Therapy specifically to support hair regrowth. Scalp 3 is ideal for relaxing scalp massage, and it can be used with hair growth serum to boost absorption.

Q2: Is the Laser Therapy Safe?

A: Absolutely. LumiHeal Pro is an FDA-approved device designed to safely support hair regrowth. The laser therapy activates only when the device is positioned correctly—facing down toward your scalp—so there’s no risk of accidental exposure to your eyes.

Q3: How does LumiHeal Pro Work

A: LumiHeal Pro uses FDA-approved low-level laser therapy (LLLT) to stimulate hair follicles, increase blood flow to the scalp, and reactivate dormant roots. This non-invasive light treatment supports natural hair regrowth over time, without pain or medication.

Q4: How often should I use the Lumiheal Pro

A: We recommend using LumiHeal Pro 3–4 times per week, for about 10–15 minutes per session. Consistency is key to achieving noticeable results.

Q5: What if I am not satisfied with my purchase

A: We believe deeply in the transformative power of the LumiHeal Pro Hair Growth Therapy Massager—which is why your purchase is backed by our 30-day risk-free guarantee. If you’re not fully satisfied with your results, simply return the device within 30 days for a full refund—no questions asked.

Q6: When can I expect to see visible hair growth?

A: Most users notice reduced hair shedding within the first month, with visible regrowth starting around 8–12 weeks. Dramatic improvements are typically seen after 3 months of regular use.

Q7: Is it safe for color-treated or chemically processed hair?

A: Absolutely. The laser therapy targets your scalp and follicles, not your hair shaft. It’s safe to use with dyed, bleached, or chemically treated hair.

Q8: Is this suitable for both men and women?

A: Yes, LumiHeal Pro is designed for both men and women experiencing thinning hair or pattern hair loss.

Q9: Does it work for all types of hair loss?

A:LumiHeal Pro works best for early to moderate hair loss due to genetics (androgenetic alopecia), postpartum changes, stress, or aging. It may not be effective for advanced balding or scarring alopecia.

Scalp 3

Q1: What does the Breo Scalp 3 do?

A: Breo Scalp 3 is a head and body massager designed to relieve tension, boost circulation, and support scalp wellness. It features 72 kneading nodes, 5 adjustable modes, and soothing red light therapy for a deeply relaxing, spa-like experience at home.

Q2: How do I use it on my scalp?

A: Simply place the device on your dry or wet scalp and let the rotating silicone claws do the work. Move it slowly across your head for 5–10 minutes per session. It’s safe for daily use.

Q3: Can I use it on other areas of my body?

A: Yes! Scalp 3 is great for relaxing tense neck, shoulders, and calves as well. It’s designed to adapt to both curved and flat surfaces on the body.

Q4: What’s the benefit of red light therapy?

A: The built-in red light helps stimulate microcirculation in the scalp, which may support healthier follicles and reduce tension. It’s a gentle, non-invasive addition to your wellness routine.

Q5: Is it safe for use in the shower?

A: Yes, Breo Scalp 3 is IPX7 waterproof, which means you can safely use it in the shower or bath. Just make sure to dry it thoroughly after use.

Breo Scalp Mini Massager

Q1: What does the Breo Scalp Mini Massager do?

A: The Scalp Mini is a compact, handheld massager designed to relax your scalp, ease muscle tension, and support circulation. With 72 kneading nodes across 4 massage heads, it delivers a deep, comfortable massage in just minutes.

Q2: Is it for scalp only?

A: Not at all. While it’s great for scalp care, many people love using it on their neck, shoulders, arms, and legs. It’s a versatile self-care tool for head-to-toe relaxation.

Q3: Can I use it daily?

A: Yes, you can safely use it every day. We recommend 5–10 minutes per session, 3–5 times per week for optimal results.

Q4: Is it safe to use in the shower?

A: Yes. The Scalp Mini is IPX7 waterproof, so it’s perfect for shower or bath time. Use it with shampoo or scalp oil for a spa-like experience.

Q5: Does it help with hair health?

A: While it’s not a hair regrowth device, the Mini helps improve blood flow to the scalp and may reduce scalp buildup — both of which are great for maintaining a healthy scalp environment.

Breo Scalp Mini Pro Massager

Q1: What does the Breo Scalp Mini Pro do?

A: The Scalp Mini Pro is a compact yet powerful massager designed to revitalize your scalp, relax your body, and elevate your self-care routine. With enhanced kneading strength, 72 massage nodes, and red light therapy, it helps reduce tension and support scalp wellness—all in the palm of your hand.

Q2: What’s the difference between the Mini and the Mini Pro?

A: The Pro version offers stronger motor performance, enhanced massage depth, and includes built-in red light therapy. It’s ideal if you’re looking for a deeper, more therapeutic experience while still enjoying the portability of the Mini design.

Q3: Can I use it every day?

A: Yes, daily use is perfectly safe. We recommend 5–10 minutes per session, especially during your evening wind-down or post-shower routine.

Q4: Is it just for the scalp?

A: Nope! It’s equally effective on the neck, shoulders, arms, or calves. Anywhere you carry tension, the Mini Pro can help ease it away.

Q5: What are the benefits of red light therapy?

A: The gentle red light helps stimulate blood flow and may support healthier hair follicles over time. It also enhances the soothing effect of the massage, especially when used on the scalp.

Q6: Can I use it with hair oils or shampoo?

A: Yes. The Pro is IPX7 waterproof, so you can safely use it in the shower with shampoo or scalp oil. Just rinse and dry after each use.

Breo IDREAM 3 Head Massager

Q1: What does the Breo iDream 3 do?

A: The iDream 3 is a full-coverage head massager that targets your scalp, temples, and eye area with a blend of air pressure, vibration, and gentle heat. It’s designed to relieve tension, ease headaches, reduce eye fatigue, and help you fully unwind.

Q2: Which areas does it massage?

A: It covers three key zones:

  • Scalp and crown: with air pressure and vibration
  • Forehead and temples: with rhythmic air compression
  • Eye area: to soothe strain and reduce puffiness

Q3: Is it safe to use daily?

A: Yes, it’s safe and beneficial to use daily—especially if you experience stress, tension, or screen fatigue. We recommend one session per day, 15–20 minutes.

Q4: Does it help with migraines or tension headaches?

A: Many users find relief from tension-related discomfort with regular use. While it’s not a medical device, the air pressure and vibration can help reduce tightness and improve circulation.

Q5: Can I listen to music while using it?

A: Yes, iDream 3 includes built-in relaxing music, and some versions allow you to connect your own audio via Bluetooth or AUX depending on the model.

Breo iDream 5S Head Massager

Q1: What does the Breo iDream 5S do?

A: The iDream 5S is a next-generation full-coverage head massager that combines multi-zone air pressure, kneading massage, heat therapy, and app-controlled customization. It targets your scalp, temples, forehead, and eye area to relieve stress, soothe fatigue, and promote deeper relaxation—anytime, anywhere.

Q2: Which areas does it massage?

A: It’s designed to cover 4 core zones:

  • Scalp
  • Forehead and temples
  • Ocular area (eyes)
  • Back of the head and neck

Each zone can be adjusted individually via the Breo App.

Q3: How often should I use it?

A: It’s safe to use daily. A single session lasts about 15–20 minutes. Use it during your evening routine, after work, or whenever you need to reset your mind and body.

Q4: Does it help with migraines or insomnia?

A: While not a medical device, iDream 5S has helped many users manage tension headaches, digital fatigue, and sleep difficulty through consistent use. Its soothing compression and warmth help promote a calm, relaxed state.

Q5: Can I use it with glasses or makeup?

A: For best results, remove glasses and avoid using it over heavy makeup, especially around the eyes. The massage will be more comfortable and effective with direct contact.

Breo N5 Mini Massagers

Q1: What is the Breo N5 Mini Shoulder Massager designed for?

A: The N5 Mini is a smart, wearable neck and shoulder massager that delivers deep kneading, heat therapy, and air pressure compression to help relieve tension, muscle tightness, and fatigue in the upper back and shoulder area.

Q2: Which areas does it target?

A: It’s optimized for the neck, shoulders, and upper back, but can also be used around the lower back or thighs by repositioning. The ergonomic U-shape and weighted arm rests ensure firm contact where it matters most.

Q3: Can I use it every day?

A: Yes! The N5 Mini is designed for safe, daily use. A single session typically lasts around 15–20 minutes, and many users incorporate it into their daily relaxation or post-work routine.

Q4: What kind of massage does it provide?

A: The N5 Mini combines bi-directional kneading nodes (to simulate a real shiatsu massage), soothing heat, and in some models, air compression for a deeper sense of relief and relaxation.

Q5: Does it help with neck stiffness or poor posture?

A: Yes. Regular use can help relieve tight muscles from long hours at a desk or screen, and can support better posture over time by releasing chronic tension in the neck and shoulders.

Breo iNeck 3 Pro Neck Massager

Q1: What does the iNeck 3 Pro do?

A: The iNeck 3 Pro is a smart, wearable neck massager designed to deliver deep kneading, heat therapy, and ergonomic support to help relieve stiffness, tension, and everyday neck fatigue. Whether you’re unwinding after work or recovering from poor posture, it’s your go-to neck care solution.

Q2: What areas does it target?

A: The device is engineered to specifically target the cervical spine, upper trapezius, and base of the neck, replicating the feel of a real massage therapist’s thumbs using 3D kneading nodes.

Q3: Can I use it daily?

A: Yes, it’s safe and effective for daily use. Most sessions last 10–15 minutes. It’s perfect for a mid-day reset or a relaxing end to your day.

Q4: Is it suitable for desk workers or frequent travelers?

A: Absolutely. The iNeck 3 Pro is ideal for people who sit for long periods, look down at screens, or travel often. It helps counteract tech neck and tension buildup from poor posture or long commutes.

Q5: Does it include heat therapy?

A: Yes. The built-in soothing heat function enhances circulation and muscle relaxation, especially helpful during colder months or after intense workdays.

Breo N1 Pro Neck Massager

Q1: What is the Breo N1 Pro Neck Massager designed for?

A: The N1 Pro is a compact, lightweight neck massager built for daily relief of tension, stiffness, and fatigue. It combines precision kneading, targeted pressure, and soothing heat in a minimalist, wearable design—perfect for office workers, travelers, and anyone needing quick stress relief.

Q2: Which areas does it target?

A: It specifically focuses on the cervical spine and upper trapezius, with an optimal U-shape that hugs the neck and shoulders comfortably. The massage nodes mimic the motion of real thumbs to loosen knots and reduce muscle tightness.

Q3: Can I use it every day?

A: Yes! N1 Pro is a percussion-style massager, and it’s safe for daily use. Most users enjoy a session of 10–15 minutes at a time.

Please note that due to its tapping mechanism, it can be a bit loud—so we recommend using it in a setting where it won’t disturb others, such as after work at home or during your personal relaxation time.

Q4: Does it really feel like a human massage?

A: The N1 Pro uses dual-direction kneading nodes that simulate human hand movement. Combined with heat and ergonomic positioning, it provides a surprisingly lifelike massage in a small, portable form.

Q5: Is it suitable for long screen time or bad posture?

A: Absolutely. The N1 Pro is a favorite for tech neck, desk strain, and general shoulder tension caused by extended hours in front of a screen.

Breo iSee4 Eye Massager

Q1: What does the Breo iSee4 do?

A: The iSee4 is a wearable eye massager designed to help reduce eye strain, dryness, puffiness, and tension around the temples and forehead. Using a combination of air pressure, gentle vibration, and heat therapy, it provides a deeply relaxing experience—ideal after long hours at a screen or during your wind-down routine.

Q2: Who is it best suited for?

A: iSee4 is perfect for:

  • Office workers or students who stare at screens all day
  • Frequent travelers dealing with dry eyes or jet lag
  • Anyone with eye fatigue, tension headaches, or insomnia

Q3: How does it work?

A: The device gently massages around your eye sockets, temples, and brow bone using rhythmic air compression. Built-in soothing heat and optional music help deepen the relaxation effect.

Q4: Can I use it daily?

A: Yes. The iSee4 is safe for daily use. We recommend 1–2 sessions per day, especially at the end of your workday or before sleep.

Q5: Does it cover the eyes completely? Can I see while wearing it?

A: The iSee4 fully covers your eyes and blocks out light during use. It’s designed to create a calming, eyes-closed environment for full relaxation. You won’t be able to see while wearing it—perfect for resting or meditating.

Breo EM005 Eye Massager

Q1: What does the Breo EM005 Eye Massager do?

A: The EM005 combines air pressure, vibration, and gentle heat therapy to relieve eye fatigue, dryness, headaches, and puffiness. It delivers spa-like relaxation that’s perfect for those who spend long hours on screens or have tired eyes.

Q2: Who is it suitable for?

A: Designed for:

  • Screen-heavy workers and students
  • Frequent travelers with jet lag or dry eyes
  • Anyone wanting soothing, at-home eye care

Q3: How often should I use it?

A: It’s safe for daily use, with each session lasting about 10–15 minutes. You can use it 1–2 times per day, depending on your needs.

Q4: Does it block out light?

A: Yes, it fully covers the eyes, creating a darkened, calming environment to enhance relaxation.

Q5: Can it help with headaches or sleep?

A: While not a medical device, users often find the combination of air massage and heat helps soothe tension and improve restfulness.

Breo Foot Massager

Q1: What does the Breo Foot Massager do?

A: It uses deep kneading, shiatsu rolling, air compression, tapping, scraping, and optional heat therapy to soothe tired, sore feet and stimulate reflex points. The design helps improve circulation, ease muscle tension, and offer whole-body relaxation via reflexology-style massage.

Q2: Which areas of the foot does it target?

A: Built-in nodes focus on reflex points associated with organs like the bladder and lymph glands. It provides intensive relief across the arches, balls, and sides of the feet.

Q3: How often can I use it?

A: Designed for daily use. Sessions typically last about 15 minutes, after which the device automatically shuts off for safety.

Breo iPlam520E Hand Massager

Q1: What does the iPalm520E do?

A: The device delivers a spa-like hand massage using intelligent air compression, acupoint kneading, vibration, and soothing heat. It helps improve circulation, reduce hand fatigue, alleviate arthritis symptoms, and relieve discomfort like carpal tunnel or cold hands.

Q2: Which areas does it target?

A: It targets the palm, fingers, and back of the hand, focusing on reflexology points that correspond to various muscle groups and overall wellness.

Q3: How long should a session last?

A: Each session can be 5–15 minutes, selectable via the timer button. The massager includes preset durations for user convenience.

Breo WOWO S Hand Massager

Q1: What does the WOWO S do?

A: Built with air pressure and heat compression, the WOWO S delivers soothing kneading across your palm and fingers in a rhythmic wave. It’s designed to relieve soreness, stiffness, and symptoms of carpal tunnel, while improving circulation and promoting relaxation.

Q2: Can I use hand lotion or masks with it?

A: Yes. The massager comes with plastic (disposable) gloves so you can apply creams or lotions. The heated compression encourages better absorption for dry skin and mild wrinkle treatment.

Q3: How long should I use it each time?

A: Session durations can be set via the app or device to 5, 10, or 15 minutes. It also includes a 15-minute auto-shutoff for user safety.

Q4: Is it suitable for finger numbness or arthritis?

A: Yes. The combination of airbags and kneading nodes is ideal for relieving numbness, stiffness, and discomfort associated with arthritis or repetitive strain injuries.

Breo Massager Gun 7

Q1: What is the Massager Gun 7?

A: A compact, ergonomically designed deep tissue percussion massage gun, shaped like a “7,” that targets muscle soreness, tension, and knots comfortably—even hard-to-reach areas—using up to 3,200 RPM and 10 mm amplitude.

Q2: How do I use it and for how long?

A: Use the included 3 silicone massage heads (round, bullet, flat) to treat specific muscle groups. Each session should last 2–5 minutes per area. It also features a 10-minute auto shut‑off for safe use.

Q3: Is there a heat feature?

A: Yes! The back of the gun houses a warm compress heating head that heats up in ~5 seconds to 40–45 °C (104–113 °F), providing deeper relaxation.

Q4: Who is it for?

A: Ideal for athletes, frequent travelers, fitness enthusiasts, or anyone experiencing muscle tension, stiffness, or soreness in their back, neck, legs, shoulders, or arms.

Breo S1 Mini Massage Gun

Q1: What is the Breo S1 Mini Massage Gun?

A: It’s a pocket-sized, deep-tissue percussion massager designed for life on the go. Despite its compact form, it delivers powerful muscle relief—ideal for easing soreness, improving circulation, and accelerating recovery whether you’re at home, the gym, or traveling.

Q2: How do I use it and for how long?

A: Simple one-hand operation controls the 5 built-in percussion speeds. A session lasts about 2–5 minutes per muscle group, with an auto shut-off at 10 minutes for safety.

Q3: Which areas can I massage with it?

A: Use the included bullet, cushion, and wedge heads to target specific areas like trigger points, larger muscles, and stubborn knots.