We’re here to help with any questions, feedback, or support you need—reach out anytime.
Find quick answers to your most common questions about our products, orders, shipping, and more.
A: We ship from multiple warehouses located in the United States, Europe, the Middle East, and China. Your order will be dispatched from the nearest warehouse based on your shipping address to ensure the fastest delivery.
A: If your shipping address is within the same country as the warehouse we ship from, delivery usually takes 2–7 business days.
For other countries, it typically takes 5–10 business days.
A: Yes, we offer international shipping to most countries. Shipping times and fees may vary based on your location.
A: Once your order ships, you’ll receive an email with a tracking number and link. You can monitor your package in real time.
A: If your tracking shows no updates or your package seems lost, contact our support team—we’ll make it right.
A: We offer a 30-day risk-free return policy. If you’re not satisfied with your purchase, simply reach out to start a return.
A: If you're not satisfied with the device within 30 days of receiving it, you can request a refund.
Please contact our customer service team, and we’ll be happy to assist you with the return process.
A: Just email our customer service team with your order number. We’ll walk you through the process step-by-step.
A: There are no restocking fees. Return shipping may apply for international orders or non-defective items.
A: Yes! Our products come with a 1-year limited warranty that covers manufacturing defects.
A: The warranty covers hardware malfunctions, defective materials, or charging issues not caused by misuse or accidents.
A: Contact us at support@breocare.com with your order number and issue description. We’ll help troubleshoot or replace the device if needed.
A: Email us anytime at support@breocare.com or use the contact form on our website. Our team typically responds within 24–48 hours.
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