A: We ship from multiple warehouses located in the United States, Europe, the Middle East, and China. Your order will be dispatched from the nearest warehouse based on your shipping address to ensure the fastest delivery.
Q2: How long does delivery take?
A: If your shipping address is within the same country as the warehouse we ship from, delivery usually takes 2–7 business days.
For other countries, it typically takes 5–10 business days.
Q3: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Shipping times and fees may vary based on your location.
Q4: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link. You can monitor your package in real time.
Q5: What should I do if my package is lost or delayed?
A: If your tracking shows no updates or your package seems lost, contact our support team—we’ll make it right.
Q1: What is your return policy?
A: We offer a 30-day risk-free return policy. If you’re not satisfied with your purchase, simply reach out to start a return.
Q2: Can I return the device if I don’t see results?
A: If you're not satisfied with the device within 30 days of receiving it, you can request a refund.
Please contact our customer service team, and we’ll be happy to assist you with the return process.
Q3: How do I initiate a return or exchange?
A: Just email our customer service team with your order number. We’ll walk you through the process step-by-step.
Q4: Are there restocking fees or return shipping costs?
A: There are no restocking fees. Return shipping may apply for international orders or non-defective items.
Q1: Is there a warranty on the device?
A: Yes! Our products come with a 1-year limited warranty that covers manufacturing defects.
Q2: What does the warranty cover?
A: The warranty covers hardware malfunctions, defective materials, or charging issues not caused by misuse or accidents.
Q3: What should I do if my device stops working?
A: Contact us at support@breocare.com with your order number and issue description. We’ll help troubleshoot or replace the device if needed.
Q4: How do I contact customer support?
A: Email us anytime at support@breocare.com or use the contact form on our website. Our team typically responds within 24–48 hours.
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