For U.S. orders placed on us.breo.com:
1. Please contact our Customer Support Team at firstname.lastname@example.org, online live chat, or by calling +1 (866) 546-3587 to initiate a return.
2. Once we receive your return request and the return has been authorized, a member of our Customer Support Team will provide you a Return Label to be completed and sent back to us with your return package. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier.
3. Once we receive the return, please allow approximately 5-7 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed.
4. Once we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges, if applicable, unless the return was a result of our error or subject to the breo Limited Warranty. Products return must be received by breo within 45 days of purchase. Only authorized returns will be processed.