RefundS & ReturnS POLICY

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Your satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're more than happy to help.

Don't hesitate to contact breo Customer Support Team at, online live chat, or by calling +1 (866) 546-3587 to initiate a return and receive a prepaid return label. Shipping and handling charges from the original order are non-refundable.

We are unable to issue you a refund if you cannot find your order number, please contact our customer service team before shipping your unit back.

Holiday Returns Policy Update:

Any holiday gift you purchase November 1, 2021 through December 24, 2021 at 11:59pm EST can be returned for a refund of the purchase price, minus shipping until January 25, 2022 11:59pm EST. 

Undamaged products may be returned for a full refund for any reason within 30 days of the date of receipt of goods.

1. Returns must include all accessories.

2. Products and packaging must be returned in new and undamaged condition and in original packaging.

3. Returns may be rejected if items do not meet the above requirements.

4. breo does cover shipping costs for returns.

5. Promotional kits & bundles: breo does not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.

(Promotional kits and bundles with specific terms and conditions comply with specific returns and refunds policies.)

6. breo only allows returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.

7. Price adjustments & exclusions: breo does not offer price matching from other retailers. During holiday promotions, items purchased before or after the specific discount time periods are not eligible for price adjustments.

breo does not accept returns for breo products purchased from other retailers. Only items that have been purchased directly from can be returned. breo products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

How do I start a return?

For U.S. orders placed on

1. Please contact our Customer Support Team at, online live chat, or by calling +1 (866) 546-3587 to initiate a return.

2. Once we receive your return request and the return has been authorized, a member of our Customer Support Team will provide you a Return Label to be completed and sent back to us with your return package. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier.

3. Once we receive the return, please allow approximately 5-7 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed.

4. Once we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges, if applicable, unless the return was a result of our error or subject to the breo Limited Warranty. Products returns must be received by breo within 30 days of purchase. Only authorized returns will be processed.

How long will it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 1-3 business days. Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider.

Receive faulty/damaged item(s)?

If you receive faulty or damaged item(s), please reach out to our Customer Support team at or call us on our toll-free number +1 (866) 546-3587 with your order number, description, and proof (sufficient and explicit photos or videos) of the faulty or damaged order. Our Customer Support Team will help resolve the issue asap.

Can I cancel my order or change my shipping address?

Once your order is placed, we are unable to modify or cancel your existing order, as orders are processed immediately.

Please take the following steps:

1. Reach out to our Customer Support Team at, indicating the situation.

2. Contact the carrier and request to have your order held at a local pick-up location.

Can I ship my order to a different country?

Please contact our Customer Support Team to purchase from our international warehouse closest to you. Our team will let you know the most convenient way to complete the purchase.

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